F.a.q Hotel Clitunno

Frequently asked questions in Hotel

We collected all the frequently asked questions of the Hotel Clitunno guests. They are divided into categories in order to make your search easier.
If you don’t find an answer to your questions, contact us by email info@hotelclitunno.it or by phone +39 0541 610446.

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HOW CAN I BOOK?

For bookings, you can contact us by email at: info@hotelclitunno.it or by phone at 0541,610446, and tell us if you accept and confirm the offer received. We will answer you by email with a recap of your reservation and all the information you need.

IS THE INFORMATION REQUEST BINDING?

No, it isn’t. Every information, quote or calling is not binding and without any commitment. We are always at your disposal to suggest you the best choice for your holiday.

IS A DEPOSIT REQUIRED?

When you confirm the reservation, a 30% of the total amount will be required as deposit (if you book more than 4 nights). You can pay with:

  • Post office money order in the name of: Pontellini Melissa c/o Hotel Clitunno Via Bernini, nr. 3 – 47843 – Misano Adriatico (RN)
  • Bank transfer::
    IBAN:  IT 55 I 0857867860000080102338
    intestato a Pontellini Melissa
    Banca di Credito Cooperativo di Gradara
    Filiale di Misano Adriatico (RN)
  • Paypal (surcharge of 3% only on the deposit amount)

HOW CAN I CANCEL MY RESERVATION?

We are always at your disposal to help you to make this choice.
You can simply contact us by email: info@hotelclitunno.it or by phone: 0541,610446. Up to 21 days before the arrival date, no cancellation penalty will be charged, after this time limit our cancellation policy will be applied.

CANCELLATION POLICY?

If you cancel your reservation, the paid amount will be hold as deposit:

  1. Cancellation up to 21 days before the arrival date: no penalty will be charged
  2. Cancellation between 20 and 14 days before the arrival date: penalty of 40% of the total amount
  3. Cancellation between 13 and 7 days before the arrival date: penalty of 60% of the total amount
  4. Cancellation less than 6 days before the arrival date: penalty of 100% of the total amount
  5. No show: penalty of 100% of the total amount

CAN I MODIFY MY RESERVATION?

Sure. You can modify your reservation by contacting the Hotel promptly in order to avoid the penalty provided by the cancellation policy.
For those guests who booked with the “Advance booking” promotion, in case of reservation modification:

  1. within its validity term, the same discount will be applied;
  2. If the promotion has been updated, the discount of the new promotion will be applied.
  3. If the promotion expired, the standard rate will be applied and no pricing benefit will be valid.

In view of this, every situation will be evaluated case by case, directly with the guest. We are always willing to find a personalized solution and an agreement to satisfy both the parts.

HOTEL CONTRACT

The entire hotel contract is available online on this page.

PAYMENT TERMS

We are authorized to receive every kind of payment. Cash according to the limits set by the law (currently € 3.000), credit cards, bank transfer, cheques…the solution you prefer!

WHEN IS THE PAYMENT REQUESTED?

Except for the guest’s express request, the amount, net of advances, can be paid directly in the hotel, in the way the guest prefers.

FOR THE BEACH SERVICE, SHOULD I PAY THE HOTEL OR THE LIFEGUARD?

The Hotel and the Beaches are run by different owners, so for the beach service you will pay directly the lifeguard, for reasons of fiscal transparency and fairness towards our guests. In case of All Inclusive treatment or other packages with “beach included”, the cost of the beach will be specified at the moment of confirmation.

This amount will be deducted from the stay total amount at the moment of the payment.

IS IT POSSIBLE TO ASK FOR AN INVOICE?

Of course.


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